Skip to main content

Employ surveys and other tools to measure user satisfaction and attitudes

DOT will explore opportunities to use surveys and other tools to measure changes in satisfaction of travelers over time and to better understand the needs and attitudes of the public towards potential changes or real world experience with the transportation system.

Strategic Plan 2016 Initiative

9.2.3

Short-Term Milestones (by end of 2017)

Status

Update Description

DOT will train staff on survey administration and analysis in order to employ surveys and other tools to measure user satisfaction and attitudes.

Completed

DOT staff consulted with colleagues at the Department of Health and Mental Hygiene, the New York Metropolitan Transportation Council, and the MTA to learn from their survey experiences and to incorporate best practices into the design of DOT surveys, such as the Citywide Mobility Survey. DOT has also conducted its own research on survey methodology and has used a consultant to assist in survey design and implementation.

DOT will begin to survey travelers and transportation system stakeholders to measure user satisfaction and attitudes.

Completed

From May to June 2017, DOT conducted a Citywide Mobility Survey that asked approximately 3,600 New York City residents how and why they travel through the City. DOT hopes to conduct this survey annually so that it provides an up-to-date look at the transportation challenges and opportunities facing the City. 

Medium-Term Milestones (by end of 2021)

Status

Update Description