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Provide courteous service to the agency’s permit and ferry customers

DOT has updated its permit application system to make it easier for applicants. We have also increased service frequency on the Staten Island Ferry.

Strategic Plan 2016 Initiative

9.1.6

Short-Term Milestones (by end of 2017)

Status

Update Description

DOT will continue to use technology to improve customer service to the agency’s permit and ferry customers.

Ongoing

DOT has updated its permit application system to make it easier for applicants. DOT has also increased service frequency on the Staten Island Ferry. DOT will continue to use technology to improve customer service to the agency’s permit and ferry customers.

Medium-Term Milestones (by end of 2021)

Status

Update Description